Shipping Policy

PROCESSING TIME

Order cutoff time 5 PM MST. All orders placed with Oakhouse are diligently processed within 1 to 3 business days (excluding weekends and holidays) following your order confirmation. You can expect a notification from our side once your order is dispatched.

SHIPPING  DELIVERY

Charges related to shipping will be explicitly mentioned and calculated during the checkout process.

Our typical delivery window is between 2 to 4 days post order confirmation*.

*Please note that these are indicative delivery dates and cannot be considered as guaranteed. Situations may arise that might cause delays in delivery.

LIVE ORDER TRACKING

We believe in transparency and keeping our customers in the loop. Once your order is dispatched, you can track its status in real-time to know its exact whereabouts.

LOCAL PRODUCTION COMMITMENT

Here at Oakhouse, we pride ourselves on practicing local production. This not only ensures a sustainable approach by reducing shipping distances and carbon emissions but also ensures that we produce only what's needed, eliminating overproduction.

PACKAGING DETAILS

PRINT ONLY PACKAGING

Our approach to shipping, especially when it comes to posters, is based on years of experience and valuable feedback from our esteemed customers. The packaging may vary (flat, tube, tube with shipping roll, or triangular/rectangular box) depending on poster size and the origin of shipment.

FRAMED PRINTS PACKAGING

Our framed posters are typically shipped unmounted but together.

The poster will be safely encased in a cardboard envelope which can sometimes be mistaken for the cardboard liner safeguarding the frame.

Frames are ensured maximum protection with pre-packed corners and film, and are placed in a flat package fortified with strong edges.

ACRYLIC PRINTS PACKAGING

We prioritize the safe delivery of your acrylic prints. A protective film is applied over each print, ensuring its safety from potential in-transit damages. After securely mounting your print, remember to peel off this protective layer to truly appreciate the quality and vibrancy of the image.

Note: While we strive to ensure timely delivery and impeccable condition of products, there might be unforeseen situations that can impact the delivery time or the state of the product. We always recommend checking the product upon receipt and reaching out to our support team for any issues.

For any further queries or clarifications, feel free to contact us at support@oakhouse.io or call us at (307) 999-4174.

Thank you for choosing Oakhouse. We value your trust in us.