Please be advised that local taxes and import duties apply and are not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.

All packages have track and trace. Tracking information will be sent to you in a separate email when your order is dispatched.

Order cutoff time 5 PM MST. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout. Most packages are delivered 2-4 days after the order has been placed and confirmed*

*The estimated delivery dates are indicative and do not constitute a guarantee. Under special circumstances delivery times might vary.

It is not possible to change the delivery address once the order has been placed. If you put the wrong address, please send us an e-mail at support@oakhouse.io and we will try to make things right.

If your order is delayed, please have a look at your track & trace provided by the shipping courier for any updates. You are welcome to contact our customer service if you have any further questions.

Please note that it can take a few minutes before you receive your order confirmation, and make sure to check your spam folder. If you have not received an order confirmation within 24 hours, please get in touch with our customer service.

Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the full responsibility of the customer and we can not refund for refused deliveries.

We offer a 30 days return from the date of your receipt (excluding shipping costs) if you change your mind.

The items must be returned in their original condition and in the original, undamaged packaging or similar protective tube/box. We reserve the right to refuse any returns that do not fulfill these criteria. Please note that you are responsible for the shipping back to us.

Important: Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If any items arrive back to us damaged we are only able to offer a 50% refund.

Please contact us at support@oakhouse.io before returning any items and remember to state your order number and relevant contact information in the email.

We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.

Please make sure to fill out the correct paperwork so that the parcel will not get stuck in customs.

No. The return shipping cost is the customer’s own expense.

As soon as we receive and register your return, we will make a refund to the payment method you used for your order and send you a confirmation.

Yes. You follow our return instructions and then you simply place a new order. In this way, you will receive the wanted item in the fastest way possible. As soon as we receive your return, you will be refunded and receive a confirmation.

We do our best to ship your order in a safe and secure way. If your order for any reason or in any way arrives damaged, please let us know straight away so we can help you solve the problem.

We always offer to send out replacements for damaged items. We do not offer a full refund. If you do not want a new item shipped, we kindly ask for you to initiate a return instead or make another arrangement with us.

Important: Please make sure to take photos of both the package and the damaged product(s) and send them together with other relevant information about the claim to support@oakhouse.io. 

Remember to note your order number in the email, too.

Please make sure to take photos of (i) the wrong item and (ii) the packaging it arrived in and send it via email to our customer service at support@oakhouse.io right away.

First, please check your tracking link. If your order contains several items, it might have been shipped in more than one parcel.

If all parcels have been delivered, please email us right away with photos of what you received + the packaging it arrived in. Then we will find a solution straight away.

If there is a print size you can not live without, send us an email and we will have a look at the possibilities.

All prints from Oakhouse are of premium paper weight range.

However, our collections may have different paper qualities, depending of their scope (e.g., the 12-piece collection may have a different quality than the 6-piece collection).

 Nonetheless, the quality of the paper is always specified in the product description.

If you want your print in a specific GSM or finish, send us an email and we will have a look at the possibilities.